Privacy policy

At ARAW, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and how we keep it safe.

Information We Collect

When you place an order or contact us, we may collect:

Your name, delivery address and phone number
Your email address (if provided)
Order details and preferences
Messages you send us on WhatsApp or Instagram

We do not store your full bank details. Bank transfers are made directly to our account, and payment confirmation is shared by you.

How We Use Your Information

We use your information to:

Process and deliver your orders
Contact you about your order or any updates
Respond to your questions and requests
Improve our products and service
Send occasional updates or offers, only if you have chosen to receive them

Who We Share It With

We only share what is necessary to deliver your order:

Courier and delivery partners (name, address, phone)
Nobody else. We never sell or rent your information to third parties.

Cookies & Website Data

Our website weararaw.com may use basic cookies to help it function and to understand how visitors use the site. You can control cookies through your browser settings.

Data Security

We take reasonable steps to keep your information safe and limit access to it. However, no online system is completely secure, and we cannot guarantee absolute security.

Your Choices

You may contact us at any time to:

Ask what information we hold about you
Correct or update your details
Ask us to delete your information, where possible
Opt out of marketing messages

Marketing

We will only send you promotional messages if you have agreed to receive them. You can opt out any time by messaging us.

How Long We Keep It

We keep order records for as long as we need them to run the business and to meet our tax and accounting obligations, and no longer. Anything we are not required to keep, we will delete on request.

Where Your Information Is Held

Our store runs on Shopify, so your order information is held on Shopify servers, which sit outside Pakistan. Shopify is bound by its own privacy terms, and we share only what is needed to run the store and deliver your order.

Age

Our website is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has given us their details, message us and we will remove them.